FAQs

LIVE AT ASSEMBLY ROXY

How can I attend the in-person concerts at Assembly Roxy?
Our concerts are produced in line with Scottish Government health guidelines and performances are subject to social distancing measures and guidelines at the time. You will be able to purchase bubbles of 1 or 2 tickets and will be seated accordingly when you arrive at the venue. If you book multiple bubbles for larger groups, please note that we cannot guarantee that you will be able to sit together.

What will happen when I arrive at Assembly Roxy for the concert?
Doors will open 45 minutes before the concert starts, please arrive promptly. Latecomers will not be admitted. All concerts will run for 60 minutes with no interval.  

You will also be required to wear a mask and have your temperature checked on arrival.

Tickets will be sent by email. Please print out or show staff on your phone on the day.

If I test positive, or come into contact with someone with COVID-19 can I get a refund?
Yes. If you are unable to attend, we can offer a refund if you contact the box office up until the following times:

For an 2pm performance – up to 6pm the day before the concert
For an 8pm performance – by 11am on the day of the concert

ONLINE CONCERTS

How can I watch the online concerts?
The link to the stream will be sent to you one hour before it goes live. If you have not received your link 45 minutes before the start time, please check your junk/spam folder. If it’s not there, please email boxoffice@adjazz.co.uk

How long do I have to watch the gig online?
The gig will be available for 72 hours after it goes live.

When are online tickets available?
Tickets for each event will come offline an hour before the start time to ensure we can get the link to all customers.

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