Terms and Conditions

Live Performances

• Tickets are non-exchangeable, and non-refundable after purchase, except in the case of cancelled performances/events. Refunds for cancelled performances/events must be obtained from the point of purchase

• Ticket promotions or special offers are subject to availability, and may be withdrawn at any time. Retrospective discounts cannot be applied to existing bookings.

• EJBF cannot accept responsibility for line-up changes

• Please check your ticket/s on receipt carefully and contact us immediately if there is a mistake.

• Please check your tickets for doors opening times before the concert starts. Please arrive promptly. Latecomers may not be admitted.

• Tickets will be sent by email. Please print out or show staff on your phone on the day.

EJBF’s liability will be to the customer who made the original purchase and the original method of payment will be used for the refund.

All ticket prices are inclusive of VAT. There is an additional charge for despatching tickets by post.

• If you have any access requirements, please contact 0131 226 0013. If you require a Personal Assistant, their ticket will be free. Please note that The Jazz Bar is not wheelchair accessible. Please contact the venue directly for performances at Usher Hall and The Queen’s Hall.

• Latecomers will not be admitted until a break in the performance.

• All ticket prices include a 50p non-refundable booking fee.