Terms and Conditions

Live Performances

• Tickets are non-exchangeable, and non-refundable after purchase, except in the case of cancelled performances/events. Refunds for cancelled performances/events must be obtained from the point of purchase

• Ticket promotions or special offers are subject to availability, and may be withdrawn at any time. Retrospective discounts cannot be applied to existing bookings.

• EJBF cannot accept responsibility for line-up changes

• Please check your ticket/s on receipt carefully and contact us immediately if there is a mistake.

• Please check your tickets for doors opening times before the concert starts. Please arrive promptly. Latecomers may not be admitted.

• Tickets will be sent by email. Please print out or show staff on your phone on the day.

EJBF’s liability will be to the customer who made the original purchase and the original method of payment will be used for the refund. 

EJBF’s liability will be to the customer who made the original purchase and the original method of payment will be used for the refund. 

All ticket prices are inclusive of VAT. There is an additional charge for despatching tickets by post.

• Under 16s go FREE to any Novus concert at the St Bride’s Centre if accompanied by an adult. These tickets must be booked in advance and are subject to availability on 0131 226 0013. Babes in arms go free to any concert at the St Bride’s Centre.

• Each transaction is subject to a small non-refundable booking fee:

Transactions under £25 = £0.50

Transactions from £25 – £75 = £1.50

Transactions over £75 = £2.50